Cancellation Refund Policy

Cancellation and Refund Policy

At Theroyaltravel.co.uk, we strive to provide our customers with the best travel experiences. However, we understand that plans can change. Please review our cancellation and refund policy carefully.

1. Cancellation by the Customer

• More than 30 days before departure: Full refund minus a cancellation fee of £100 per person.
• 15 to 30 days before departure: 50% of the total cost will be refunded.
• Less than 15 days before departure: No refund will be provided.

2. Cancellation by the Company

In the unlikely event that we need to cancel your trip, you will be notified as soon as possible. We will offer you the choice of:

• A full refund of all payments made.
• An alternative trip of equivalent or greater value, if available.

3. Refund Process

Refund requests must be submitted in writing via email to support@theroyaltravel.co.uk. Please include your booking reference number and the reason for the cancellation.

Refunds will be processed within 14 business days after the cancellation request is confirmed.

4. Travel Insurance

We highly recommend that all customers purchase travel insurance to cover unexpected cancellations or changes.

5. Special Circumstances

In cases of illness, bereavement, or other significant personal circumstances, we will consider requests for refunds on a case-by-case basis. Documentation may be required.

6. Contact Information

For any questions regarding this policy, please contact us at:

• Email: support@theroyaltravel.co.uk
• Phone: 0204-579-3408
• Address: Suite 170 Unit B. 60-66 Hatton Garden,Holborn,London EC1N8LE UK

Additional Considerations:

1. Legal Compliance: Ensure that your policy complies with UK Consumer Rights and Package Travel Regulations.

2. Clear Communication: Make this policy accessible on your website and during the booking process.

3. Flexibility: Consider offering flexible options, especially in light of ongoing changes in travel regulations.